An AI front-of-house that answers phone calls, WhatsApp chats and web chat in BM, English or Chinese — quoting live prices, checking real availability, booking tables and handing off to your staff the moment a human is needed.
One bot brain across your WhatsApp number, an AI voice agent on your phone line and a chat widget on your website — one inbox behind them all.
Ingredients, allergens, halal status, spice level and prices — with every price pulled from your live menu at answer time, never from model memory.
Booking, modifying and cancelling run through the same availability engine your hosts use — the agent offers only times that actually exist, and confirms with a code.
The agent detects the guest's language and replies in kind — knowledge is stored once and surfaced naturally in all three.
Opening hours come straight from your operating calendar — holiday overrides included — plus directions, parking, payment methods and house policies.
Complaints, big parties or an explicit "can I talk to someone" trigger a warm handover — calls transfer with a whispered summary, chats land in the staff inbox with the full transcript.
Prices and availability are tool-retrieved only; unknown questions get "let me check with the team" and a staff task — never a made-up answer, and never an upgraded halal claim.
Out of scope or out of hours, the agent captures the caller's name, number and message, files it in the AI inbox and notifies your team.
Escalations, messages and flagged conversations in one queue, with full transcripts — staff reply in the same WhatsApp thread and close it when resolved.
Unanswered questions surface as suggestions; answer once, click "add to FAQ", and the next guest gets the answer directly. Menu changes reindex automatically.
"How long is the wait tonight?" is answered from the live queue estimate — and guests can be joined to the waitlist remotely.
The receptionist is an AI feature you switch on per channel, with per-conversation cost caps — and you choose which AI model powers it on AI, your way.
A guest messages in Bahasa. The agent detects the language, looks up the dish's spice level, halal status and allergens from your curated knowledge, pulls the current price from the live menu, and replies naturally — with the full tool trace logged so your manager can see exactly where every fact came from.
The voice agent answers, hears "table for two, Saturday around eight", checks live availability and offers 7:30 or 8:15. The caller picks 8:15, the booking is created on the spot, the agent reads back the confirmation code — and a WhatsApp confirmation follows the moment the call ends, transcript stored.
A guest disputes a charge. The agent picks up the frustration, announces the handover and goes quiet — while your staff get an inbox item with the full transcript, the guest's profile and the order in question. They reply in the same WhatsApp thread, resolve it, and close the conversation. The bot never argues with an unhappy guest.
Be the first — join the waitlist and get onboarded first, on your own private server.